❓ Frequently Asked Questions

1. What makes WatchWave watches special?

WatchWave watches combine timeless craftsmanship with modern design. Every timepiece is built with premium materials, reliable movements, and a stylish finish that suits both formal and casual occasions.

2. Do you offer international shipping?

Yes! We ship worldwide. Shipping times depend on your location, and full details including estimated delivery and charges are shown during checkout.

3. How long is the warranty on my watch?

All WatchWave watches come with a 2-year international warranty covering any manufacturing defects. Accidental damage and normal wear and tear are not covered.

4. Can I return or exchange my watch?

Of course. We have a 30-day return and exchange policy, provided the watch is unused, undamaged, and in its original packaging.

5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to follow your shipment in real-time.

6. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and secure online payment gateways. Cash on Delivery (COD) is available in selected regions.

7. How should I care for my WatchWave watch?

- Keep your watch away from strong magnetic fields.
- Clean it gently with a soft, dry cloth.
- Avoid exposing it to extreme temperatures.
- If water-resistant, ensure the crown is pushed in before exposure to water.

8. Do you offer watch customization?

Currently, we don’t offer personalized engravings or custom designs. However, our collections are updated regularly with unique and stylish designs.

9. How can I contact WatchWave support?

You can reach us via our Contact Page or email us directly at support@watchwave.com. Our customer service team usually replies within 24 hours.

10. Are WatchWave watches suitable for gifts?

Absolutely! Every WatchWave watch comes in a premium gift box, making it the perfect present for birthdays, anniversaries, or special occasions.